Records

6.1. Company reserves the right to monitor all online sessions for quality control purposes and technical support perspective, in addition to all other purposes as needed by Company.

6.2. Company may record online and offline communications conducted in any capacity or form with reference to assisting in the resolution of disputes and/or potential complaints.

6.3. All records will also be used to improve Service, build a support knowledge base, and/or conduct internal market research. Recorded data will not be correlated with personally identifiable data about individual customers.